Have you installed any customization with the game, e.g. What do you expect to see? for my game to play like it should i also have a sims direct delivery error when opening the game when i tick to start the new game it freezes. dat that you find in the cache folder are safe to delete. Help Went to play sims tonight and got the new update (yay) unfortunately when I enable mods, save and shut down. cache, but do not delete the actual directory. Go inside the cache folder and delete all files that end in. reinstalled game the above problems are still there and i cant get past CAS. Delete the localthumbscache.package file in this directory. What happens when the bug occurs? after update i opened game and all saves were starting as if it was a new game, asking what season i wished to play in, then no lots were residential, all have yellow triangle sign above, all gallery items are corrupt, mine and everyone elses, red cross through them all. Steps: How can we find the bug ourselves? im not sure What expansions, game packs, and stuff packs do you have installed? all of them What is your current game version number? 1.101290.1030 How often does the bug occur? Every time (100%) Which language are you playing the game in? English Information, Guides and Announcements for the EA app.